Need Help?
If you ever need help with anything with our store, you can easily get help by just emailing us at info@nwdgear.com , contacting us through our live chat or even contacting us through our social media platforms.
Discover more in our FAQ
Customer service hours:
Monday-Friday: 9am-8pm
Saturday: 9am-8pm
Sunday: 9am-6pm
Do you ship overseas?
Do you ship overseas?
No, we currently only ship to addresses within the UK.
Can i change the delivery address after I have placed my order?
Can i change the delivery address after I have placed my order?
If you need to change the delivery address once your order has been placed, please contact us ASAP by emailing us at info@nwdgear.com , live chat or through our social media pages.
How long will it take to get my order?
How long will it take to get my order?
We have a standard delivery option and a next day delivery option. Standard delivery takes up to 2 days to be delivered when your order is dispatched. Next day delivery is delivered the next working day when your order is dispatched (including Saturdays), orders will be dispatched the same day if ordered before 6pm.
How can I track my order?
How can I track my order?
You can track your order by going to the live chat option that you will find in the bottom right corner on our website and clicking the "Track my order" option.
Order says delivered but haven't received it?
Order says delivered but haven't received it?
In the unfortunate and unlikely event that you have not received your order when it is marked as delivered, please contact us ASAP by emailing us at info@nwdgear.com , live chat or through our social media pages.
What payment methods do NWD Gear accept?
What payment methods do NWD Gear accept?
We accept:
- Mastercard, Mastercard Debit.
- Visa, Visa Electron, Visa Debit.
- PayPal.
- Apple Pay and Google Pay.
When will I be charged?
When will I be charged?
You will be charged for the full amount at checkout. NWD Gear will not process your order without full payment.
How long do I have to return my order?
How long do I have to return my order?
You have a 30 day return window to return your order starting from when your order is delivered. Please see our Returns Policy for more information.
What is your returns policy?
What is your returns policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please read our Returns Policy for more information.
When will I receive my refund?
When will I receive my refund?
You will receive your refund within 14 working days of us issuing you your refund. If you have still not received your refund after 14 working days then please contact us.
What does NWD mean?
What does NWD mean?
NWD stands for Never Without Drive.
At NWD Gear, it represents a mindset — staying motivated, prepared, and ready to keep moving forward. Whether you're training, exploring, or pushing through everyday challenges, the idea is simple: never lose your drive.
That’s why everything we create is built around one principle — Gear Up | Stay Ready.
