FAQ

No, we currently only ship to addresses within the UK.

If you need to change the delivery address once your order has been placed, please contact us ASAP by emailing us at info@nwdgear.com , live chat or through our social media pages.

We have a standard delivery option and a next day delivery option. Standard delivery takes up to 2 days to be delivered when your order is dispatched. Next day delivery is delivered the next working day when your order is dispatched (including Saturdays), orders will be dispatched the same day if ordered before 6pm.

You can track your order by going to the live chat option that you will find in the bottom right corner on our website and clicking the "Track my order" option.

In the unfortunate and unlikely event that you have not received your order when it is marked as delivered, please contact us ASAP by emailing us at info@nwdgear.com , live chat or through our social media pages.

We accept:

• Mastercard, Mastercard Debit.
• Visa, Visa Electron, Visa Debit.
• PayPal.
• Apple Pay and Google Pay.

You will be charged for the full amount at checkout. NWD Gear will not process your order without full payment.

You have a 30 day return window to return your order starting from when your order is delivered. Please see our Returns Policy for more information.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please read our Returns Policy for more information.

You will receive your refund within 14 working days of us issuing you your refund. If you have still not received your refund after 14 working days then please contact us.

NWD stands for Never Without Drive.

At NWD Gear, it represents a mindset — staying motivated, prepared, and ready to keep moving forward. Whether you're training, exploring, or pushing through everyday challenges, the idea is simple: never lose your drive.

That’s why everything we create is built around one principle — Gear Up | Stay Ready.